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 Post subject: unknown problem to download ligand
PostPosted: Sun Aug 02, 2015 1:00 am 

Joined: Fri Jul 31, 2015 2:29 am
Posts: 8
while im trying to download ligand from pubchem, this message is shown up:
"Unknown problem while trying to retrieve data from RCSB data"

what should i do? please :cry:


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 Post subject: Re: unknown problem to download ligand
PostPosted: Mon Aug 03, 2015 8:20 pm 

Joined: Wed Oct 29, 2008 2:24 pm
Posts: 204
The system is working, so it should be something specific to the given ligand. Try an alternative name or let me know which is the ligand and I will try to find it out what is wrong.


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 Post subject: Re: unknown problem to download ligand
PostPosted: Tue Aug 04, 2015 1:10 am 

Joined: Fri Jul 31, 2015 2:29 am
Posts: 8
my ligand name is "asiaticoside"

i have input the molecule formula, molecule CAS number, molecule code form pubchem but it's not working

can you help me please? :'(


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 Post subject: Re: unknown problem to download ligand
PostPosted: Tue Aug 04, 2015 8:08 pm 

Joined: Wed Oct 29, 2008 2:24 pm
Posts: 204
I have added one to your account - hopefully with a good ring conformation. If not, you have to model asiaticoside structure in an external, ligand structure specialized software.


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