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 Post subject: No result
PostPosted: Mon Feb 08, 2016 9:08 am 

Joined: Fri Aug 07, 2015 5:13 am
Posts: 1
Dear Concern,

We are using molecular docking server effectively, however we are required to retrieve some docking simulations results but on download box showing error while clicking. Additionally, surface is not appearing for the interacting side chains and ligands.
Our user name is khalidahmed.hameed
Your urgent attention will be highly appreciated
Kindly use this email for communication

Sincerely
Mushtaq Hussain and Khalid Hameed


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 Post subject: Re: No result
PostPosted: Mon Feb 08, 2016 7:35 pm 

Joined: Wed Oct 29, 2008 2:24 pm
Posts: 204
thank you for your message, we have investigated the problem.

As for your questions:

- we have fixed the problem on your account showing error messages
- we have upgraded DockingServer yesterday and replaced the previous Jave based visualizer to a HTML one. It was necessary since more and more users are unable to use Java, since the latest operation systems and browsers blocked our viewer. Consequently, some of the visualisation options have changed. I have checked the surface mode on one of your result and it is showing a surface, please let me know where did you find this problem so we can localize it and fix it if possible.

Best Regards,
Zsolt


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 Post subject: Re: No result
PostPosted: Thu Sep 07, 2017 11:19 am 

Joined: Tue Sep 05, 2017 7:53 am
Posts: 1
Dear Concern,

I have a problem. I haven't the results, because I have an information: "Make result tables – error". Restart didn't solve the problem.

Regards,
Mateusz


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 Post subject: Re: No result
PostPosted: Sun Sep 10, 2017 6:06 pm 

Joined: Wed Oct 29, 2008 2:24 pm
Posts: 204
I have checked your results with error status - the results have very positive energy, most probably the simulation box was not setup correctly. Also, you should find an optimal conformation of your peptide and dock it as rigid; having cc. 100 free torsion in the ligand is practically impossible to do with this method.


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