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unknown problem to download ligand
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Author:  Imunologi [ Sun Aug 02, 2015 1:00 am ]
Post subject:  unknown problem to download ligand

while im trying to download ligand from pubchem, this message is shown up:
"Unknown problem while trying to retrieve data from RCSB data"

what should i do? please :cry:

Author:  bikadi [ Mon Aug 03, 2015 8:20 pm ]
Post subject:  Re: unknown problem to download ligand

The system is working, so it should be something specific to the given ligand. Try an alternative name or let me know which is the ligand and I will try to find it out what is wrong.

Author:  Imunologi [ Tue Aug 04, 2015 1:10 am ]
Post subject:  Re: unknown problem to download ligand

my ligand name is "asiaticoside"

i have input the molecule formula, molecule CAS number, molecule code form pubchem but it's not working

can you help me please? :'(

Author:  bikadi [ Tue Aug 04, 2015 8:08 pm ]
Post subject:  Re: unknown problem to download ligand

I have added one to your account - hopefully with a good ring conformation. If not, you have to model asiaticoside structure in an external, ligand structure specialized software.

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